1. Who we are (Data Controller)
We are Ten Technology Group, the data controller responsible for the personal information collected through this website. This means we decide how and why your personal data is used when you interact with our website, contact forms, support requests, or services.
If you have any questions about this policy or how your data is handled, you can contact us through the website contact page. Our data processing complies with the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018.
2. What information we collect
When you interact with our website or services we may collect the following personal information:
- Contact information: Name, Email address, Phone number, Company name
- Communication information: Message content from contact forms or support requests
- Technical information: IP address, Browser type, Device information, Pages visited on our website
Note: This technical information helps Ten Technology Group understand how visitors use our website and improve the user experience.
3. How we collect your information
We collect information in several ways:
- Directly from you when you submit a contact form, send a support request, sign up to our newsletter, or communicate with us about services.
- Automatically when you use the website through analytics tools and cookies.
- Through embedded forms that securely transmit the information you enter directly to Ten Technology Group systems.
4. How we use your information
We use the information you provide for the following purposes:
- Responding to enquiries submitted through our website
- Providing technical support or service assistance
- Delivering services you have requested
- Sending invoices or service-related communications
- Improving Ten Technology Group services and customer experience
- Maintaining internal records of enquiries and communications
If you choose to subscribe to our newsletter, we may also use your email address to send marketing communications. You can unsubscribe at any time using the link provided in our emails. We only use your data where we have a lawful basis, such as your consent, fulfilling a contract, or legitimate business interests.
5. Cookies and tracking
Our website uses cookies and analytics technologies to understand how visitors interact with the site. These tools help us analyse website traffic, understand visitor behaviour, and improve website performance.
- Tools used: We use Google Analytics to collect anonymised information.
- Data collected: Pages visited, time spent, general geographic location, and device/browser type.
Your control: You can control or disable cookies through your browser settings.
6. Sharing information with third parties
Ten Technology Group does not sell or rent your personal information. However, we may share limited information with trusted service providers who help operate our business and website, including:
- Our website hosting provider
- Our email communication provider Transpond
- Our CRM system Capsule CRM
These providers only process data on our behalf and are required to protect your information. Information may also be shared if required by law or to comply with legal obligations.
7. Data security and retention
We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access, including restricted access and secure hosting infrastructure.
Personal data is only kept for as long as necessary to respond to enquiries, provide services, maintain business records, and comply with legal obligations. When data is no longer required, it will be securely deleted or anonymised.
8. Your rights under data protection law
Under the UK GDPR, you have several rights regarding your personal data, including the right to:
- Request access to the personal data Ten Technology Group holds about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to or restrict certain types of processing
- Withdraw consent for marketing communications
If you would like to exercise any of these rights, please contact us through our website. If you believe your data has been handled improperly, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).